Frequently Asked Questions

In our online shop, we offer two different strap lengths for our Certified Pre-Owned watches: Our CPO models that are categorised as men's watches have a strap length of 18 centimeters, while Pre-Owned models that are categorised as ladies' watches are slightly smaller and have a strap length of 16 centimeters.

Please note that these specifications apply to our Certified Pre-Owned models, and the strap length may vary for new watches.

You can pay conveniently and easily by payment cards (Mastercard, Visa and American Express). In order to guarantee you the greatest possible security, we offer the following two services: Verified by Visa and Mastercard Secure Code. Your payment cards details are protected by a password.

Additionally, we support 3D Secure (3DS), an advanced security protocol designed to enhance the safety of online card transactions. 3D Secure adds an extra layer of protection by requiring cardholders to complete an additional verification step with their bank, such as entering a one-time code sent via SMS or using biometric authentication. This technology not only reduces the risk of fraud but also minimizes chargebacks, ensuring a smoother and more secure payment experience for our customers. The updated 3D Secure 2 (3DS2) further improves user experience by offering seamless, frictionless authentication without redirects, boosting both security and conversion rates. For more information look here.

You may be asked to pay a fully refundable down payment of 30% on a watch, should you decide not to go ahead with your purchase, the entire amount is refunded to you.

CHRONEXT reserves the right to request a non-refundable deposit for repair and spare parts orders.

We have the following options for a bank transfer:

Bank transfer (prepayment): With this payment method, you will receive a confirmation e-mail containing the CHRONEXT bank details after placing your order. Please note that your order will not be processed until we have received your payment. When making the transfer, please make sure to state your order number in the reason for payment. Depending on your bank, it may take between one and four working days for your payment to reach us.

Definitely! In our CHRONEXT lounges and boutiques you can pay on the spot. We accept cash, credit cards and debit cards. You can also split the outstanding amount and make use of cash and credit card payments. Please note the daily limit for your electronic cards. You can increase the limit at your bank if necessary.

Please note that we procure watches that are not (any longer) in stock for you, and in such cases, payment must be made at the time of order rather than at the time of collection. Please contact our customer service department to arrange an appointment if you would like to pay in cash.

Information on the money laundering act Under money laundering legislation, we are obliged to conduct a risk analysis of our contracting parties for cash payments of EUR 10,000 or more. The check is carried out in real-time on-site.

Together with our partner Ratepay, we offer all our customers with residence in Germany, Austria or Switzerland purchase on invoice. You will receive the invoice from us by email after placing your order. Your watch(es) will be shipped as soon as possible. After receiving the goods, you have 14 days to pay the outstanding amount easily and conveniently by bank transfer. Please refer to the invoice for Ratepay account details. We ask for your understanding that the delivery time for this payment method is extended by 24 hours for security reasons.

All customers residing in Germany and Austria can also use instalment payments as a payment method. Low-interest rates guaranteed.

Once you have placed the order, CHRONEXT will send you the invoice electronically to the email address provided.

Please transfer the outstanding amount directly to Ratepay. You can find the bank details on the invoice we sent you by email. Payment is due no later than 14 days after receipt of your order.

Together with our partner Ratepay, we provide you with simple and secure payment methods depending on your order country:

1.) Purchase on invoice

All our customers within Germany, Austria and Switzerland can pay with purchase on account.

2.) Payment by instalments

In addition to purchase on account, all our customers within Germany and Austria can pay by instalments.

As soon as your payment has been received, or completed in the case of hire purchase, you will receive a payment confirmation from Ratepay by email. In the case of purchase on account, this usually takes up to three working days after the transfer has been made.

Your order will be prepared for dispatch as soon as possible. Payment is only due after receipt of the goods – with a payment period of 14 days. We ask for your understanding that the delivery time for the payment method open invoice is extended by 24 hours for security reasons.

Our partner Ratepay carries out an automated risk assessment based on the data you have provided. If your desired payment method is declined, please check the correct spelling of all information in the first step. If the payment is still rejected, select another payment method or alternatively contact our support team. You can reach us by phone at +49 221 98259056.

Klarna Pay Later: With Klarna Pay Later, customers have the option of paying within 30 days and can order the watch to view at home before they commit - without interest or additional fees. Payment is made directly to Klarna Bank AB with debt-discharging effect. CHRONEXT assigns the purchase price claim from the order, including any ancillary claims, to Klarna Bank AB. Klarna thus becomes the holder of the claim. Further details can be found in the Klarna terms of payment and in the Klarna privacy policy.

Klarna Pay Now: With Klarna Pay Now, customers can pay for their purchase immediately by secure bank transfer via Klarna.

Klarna Pay Over Time: With Klarna Pay over Time, customers can choose the option of splitting the costs over 6-36 months in the form of financing. Here, the buyer fills out a simple credit application in real time and receives a decision immediately. Alternatively, customers can choose to pay for their purchase in 3 or 4 instalments via their credit card or bank account. The instalments from the preferred financing source are automatically debited each month. Payment is made directly to Klarna Bank AB with discharging effect. CHRONEXT assigns the purchase price claim from the order, including any ancillary claims, to Klarna Bank AB. Klarna thus becomes the holder of the claim. Further details can be found in the Klarna terms of payment and in the Klarna data protection provisions

Of course, we have a dedicated team that specialises in valuation and buying watches. Simply send in your request here and our pre-owned team will be in touch with a quote.

It is possible to have your watch valued on-site by our Purchase and Sales Team after you have made an appointment in advance. Making an appointment helps us to avoid waiting times for you and guarantees a personal and comprehensive consultation.

You can choose to sell your watch to us directly, through a commission sale or part exchange it against another watch.

Direct: With a direct sale, your watch will be collected from your home by our long-standing shipping partner within two working days. After successful inspection of the watch by our certified CHRONEXT watchmakers, we will transfer the agreed purchase price to you within one to two weeks. We will cover all service costs as well as any refurbishment or general overhaul should this be necessary for a resale.

Commission: A commission sale generally allows you to achieve a higher price for your watch. If you decide to sell on commission, CHRONEXT will take care of the entire process for you.

With this option, we will provide you with a personalised offer with a commission rate starting from 10%. Your watch will be collected by our courier and will be fully insured in transit, checked by the certified watchmakers in our workshop, then photographed and offered for sale in our online shop. If necessary, your watch will be serviced prior to be being placed online, we would, however, keep you updated throughout each step. We highly recommend a service of your watch as it contributes to a considerable increase in the value of the watch.

Your watch is stored in our high security vault until it is sold. If successfully sold, we charge the agreed commission rate of the fixed selling price and the service and pay you the amount via bank transfer.

With a commission sale, your watch will be marketed in our international online shop. The sales period is very individual for each watch. Our purchasing experts will be happy to advise you regarding this.

CHRONEXT offers you the possibility of a commission sale if the watch exceeds the value of 4,500 Pounds. The commission fee is fixed and is determined by us depending on the watch brand and the corresponding demand. Accordingly, the commission fee for watches with a higher demand is a smaller percentage.

Please note: The commission fee will only be charged after the successful sale of your watch.

The watch is insured at all times by CHRONEXT and a contract defines the conditions stipulated transparently for both parties. Additional security for both parties is the email correspondence and the signature of the courier when picking up your watch.

Should you opt for a direct or commission sale, you will receive a non-binding offer from us via e-mail.

Chronext has the right to keep and sell your watch for 90 days. If you reclaim the watch within this period, a fee of €199 will be charged for the authentication service and insured shipping. If you reclaim the watch after 90 days, you will not be charged any fees.

If you decide to have your watch returned to you, it will be shipped back free of charge with no additional costs. However, if the costs were incurred due to polishing, servicing or other cosmetic procedures, we will require the payment to be made prior to shipping. This service maintains the value of the watch and also comes with a two year warranty. You could also explore the possibility of opting for a trade-in or a direct sale.

When your watch is purchased, it is fully insured from the time of collection and for the period of storage in our high security safe.

The costs for a revision or reconditioning arise depending on the effort and material costs and will be communicated to you in detail after the inspection by one of our certified CHRONEXT watchmakers. Only a commission offer includes a previously estimated service fee.

If your watch has been sold by CHRONEXT on commission, we will inform you immediately. If your watch has not been sold after an agreed period, we will contact you to discuss further action and any adjustments (e.g. to the selling price).

Due to our experience on the market and past sales, we are able to give you a market-driven sales price for your model.

After making an appointment, you can also bring your watch to us for sale in person at one of our CHRONEXT lounges. Making an appointment helps you to avoid waiting times and to ensure that you receive personal and comprehensive advice.

After the general conditions for purchasing your watch have been clarified, the insured collection of your watch will take place. This usually takes place within two working days after making an appointment with one of our cash-in-transit partners.

Your shipment with our shipping partner can be tracked at any time using the tracking number. This will be sent to you by e-mail after delivery. We will also inform you as soon as your watch has arrived.

The insured collection of your watch is carried out by one of our cash-in-transit partners. CHRONEXT bears the shipping costs.

As soon as we receive your watch, we will inform you about each of the following steps by email.

The reference number designates the model or model variant and is made up of various numbers and letters. It differs from manufacturer to manufacturer and provides information about aspects such as materials or bezel. For most brands, you will find the reference number on the back of the case, on the bracelet or in the ownership papers. Rolex and Omega are exceptions. Here, you should look directly at your ownership papers.

Although they are desired, it is not mandatory for you to have the box and papers in order to sell your watch to us, however, they do increase the value of your timepiece. Please note, we only accept original paperwork and no photocopies.

If you do not know the exact age of your watch, this is not a problem. An estimate of the age only gives us a first impression to estimate the value of your watch.

CPO means Certified Pre-Owned.

Every single watch is checked for quality and authenticity in our own service center. This ensures that it complies with the strict internal guidelines. In the CPO process, we hold each watch in our hands up to 20 times and check all details before it reaches the customer. All watches on our website come with a CHRONEXT certificate guaranteeing the authenticity of the watch and a 24-months warranty.

A vintage watch is 20 years or older, worn and in an age-appropriate condition.

The movement is fully functional, but there is no guarantee that the watch is water resistant. In the course of their (long) "life", vintage watches were not just worn. The previous owners also gave their watches for regular reconditioning (e.g. polishing, revision, etc.). Almost unchanged cases and dials are a rare exception. Collectors and experts appreciate the individuality of vintage watches, which is increasingly reflected in high auction and selling prices.

All vintage watches at CHRONEXT have been tested for authenticity and come with a certificate of authenticity.

Please note that CHRONEXT cannot guarantee the water resistance of vintage watches that are more than 25 years old or older.

As soon as your watch is ready for collection in one of our CHRONEXT lounges, you will receive an e-mail with a link to arrange your desired pick-up date. Your watch will be kept for up to 7 days from that time.

You can collect your watch from our CHRONEXT lounges at the agreed time.

Yes, when you collect your timepiece we are happy to adjust the bracelet for you. Alternatively, you can inform us about your wrist size when ordering online. Our watchmakers will adjust the bracelet of your watch before shipping.

A refund of the VAT is possible for many of the models offered. This is dependent on the taxation of the watch. To find out if your model qualifies for a refund, please contact our sales agents.

If you pick up your watch in person at one of our German lounges or in Switzerland, you will receive the necessary documents for a refund, which you can present on departure.

In Berlin, Cologne, Duesseldorf, Frankfurt on the Main, Hamburg, Munich and Stuttgart.

Switzerland: Zug

Germany: Berlin, Cologne, Düsseldorf, Francfort, Hamburg, Munich, Stuttgart

Yes, we offer free international shipping. Your watch is fully insured in transit and all prices are inclusive of VAT.

If the courier does not meet you at the first delivery attempt, the assigned valuables transport partner will contact you and arrange a new delivery date with you. You can check the status of your consignment via the received consignment tracking. Shipments within and outside Germany are sent through our valuables transport partners. Our sales advisors will be happy to answer any further questions you may have.

To provide you with complete assurance, we offer a 14 day return policy on all our purchases made online. Should you not be satisfied with your watch, you can either drop the watch off at a CHRONEXT lounge or we can arrange for it to be collected for free from your address by our insured couriers. Once the watch is returned and inspected by our watchmakers, the refund is issued.

In this case, we assume all costs for you and organise the insured return shipment.

Of course, your watch is fully insured in transit and when it is with us.

Please note that shipping outside the EU is subject to local tax fees. With regards to the US, here’s what you can expect:

- Customs Fee: You will have to pay a customs fee, the rate is determined by the value of your watch. Generally, this can range between 2-5%. We provide each shipment to the US with a watch worksheet which details all the necessary specifications required for the customs office. The final value is then decided based on this by the customs agent.

- Federal State Tax: A Federal State Tax is determined by a Tax ID or Social Security Number; therefore, it’s important that a telephone number and email address is provided with the order so that the local customs agency can reach out to you to collect this information.

For all other countries: As the local rate varies according to country as well as state, we would advise you to contact your local customs agency for further information.

All repairs of the movement of the watch and the repairs of water resistant watches with water damage are covered by our CHRONEXT warranty.

The following services are excluded from the warranty:

• Damage to straps and strap clasps of any kind
• Damage caused by external influences (impact or drop damage, improper handling)
• Water damage due to improper handling

At the moment, we can offer the services in our Service Center in Germany and Austria only. We ask for your understanding.

Of course, you can! Our services are available to all watch lovers, regardless of when or where you bought your luxury watch.

Yes. We do not have the maximum number of watches that we accept, so you can service as many models as you wish from us. We look forward to seeing you and your watch.

Yes, your watch is insured throughout the time it is with us at the Service Center and during transport/delivery.

After you have sent a request via our online form, our service staff will contact you to arrange an appointment for a handover in a CHRONEXT Lounge near you. You can find an overview of our locations on our homepage.

As soon as our watchmakers have completed your requested service, we will send you the invoice details. After receipt of payment, our service staff will contact you to arrange an appointment. As with outward transport, you can choose between free return shipment to your home or personal handover in a CHRONEXT Lounge.

Payment is only due after the requested service has been carried out. You will receive the invoice details by e-mail as soon as our watchmakers have completed the final check. Once payment has been received, the watch will be returned to you free of charge or will be ready to be handed over in a CHRONEXT Lounge.

Currently, you can pay by bank transfer if you would like to use one of our services in the Service Center.

Since a remote diagnosis is not possible, we can only provide you with this information after the watch has been examined by our watchmakers. Checking your watch usually takes two to seven days.

We only sell watches that we would be happy to wear. Since vintage watches are 20 years old or more, our watchmakers may have replaced individual watch components during the authenticity and quality check to guarantee you continued optimal functionality. For this reason, the integrity of a vintage watch may differ from the original version. The authenticity of the watch remains 100% as our watchmakers only use original parts from the manufacturer.

To wind your watch, move the crown of your watch to the winding position. If the crown is locked, you can loosen it by turning it counterclockwise. Then turn the crown without pressure approx. 20-40 times clockwise to wind up your watch. You will not notice any resistance in an automatic movement. The manual movement must be wound until resistance is felt.

If the crown is screwed together, make sure that it is locked again by applying light pressure and turning it clockwise at the same time.

A hand-wound watch must be wound daily.

With an automatic movement you can follow the following rules: With daily but limited movement at the wrist: watch must be wound daily. With daily and sufficient movement at the wrist: no manual pulling up is necessary.

If the watch has not been worn for a long time (and has most likely stopped): the watch must be wound.

The following deviations are acceptable for different models:

Chronometer: -4 or +6 seconds / day

Others: -1 or +2 minutes / week

Vintage watches have to be considered separately due to their high age and individual condition.

With an automatic movement, the watch must be wound by an oscillating weight. This is set in motion by sufficient movement of the watch when worn on the wrist. Therefore, it’s also possible that if a watch with an automatic movement is not worn for too long, the watch will stop. Whether your watch is equipped with an automatic movement is indicated by a note on the case of the watch (on the dial or back).

A hand-wound movement (manual movement) must be wound daily by hand, clockwise via the crown until resistance is felt.

Check in advance whether your watch is water-resistant or waterproof. Water-repellent models are only protected against light splashing water and are not suitable for use under water. A water-repellent watch will not withstand heavy rain or showers. When washing your hands, be careful with a water-repellent watch.

With a water-resistant model, it is essential that the crown is firmly closed before use under water. In addition, you should never operate the pushers under water. In addition, have your watch checked for water-resistance regularly, at least once a year, at a specialist shop.

Vintage models should not be brought into contact with water, as these watches are very sensitive.

Make sure that you never operate the date quick switching between 20:00pm - 04:00am o'clock. Otherwise there is a risk of damage to the movement, which is not covered by the warranty. When setting the time, make sure that the set time is day or night.

The CHRONEXT App is exclusively available on iOS You can download the CHRONEXT App on:

• iPhone 7
• iPhone 7 Plus
• iPhone 8
• iPhone 8 Plus
• iPhone X
• iPhone XR
• iPhone XS
• iPhone XS Max
• iPhone 11
• iPhone 11 Pro
• iPhone 11 Pro Max
• iPhone SE (2nd generation)
• iPhone SE (3rd gen)
• iPhone 12 mini
• iPhone 12
• iPhone 12 Pro
• iPhone 12 Pro Max
• iPhone 13 mini
• iPhone 13
• iPhone 13 Pro
• iPhone 13 Pro Max
• iPhone 14
• iPhone 14 Plus
• iPhone 14 Pro
• iPhone 14 Pro Max

To receive alerts on price drops, order updates and much more, please allow the CHRONEXT App to send you alerts.

If you want to get updates on one of your favourite models, you just need to go to your wishlist and switch the toggle to activate the “Get alert” function.

To create your account, please enter your email address. If no existing account is connected to this email, you will be asked to enter your contact details and choose a password. After you complete this step, check your inbox: you will receive an email where you need to confirm your email address. Now you’re ready to log in!

If you have recently added products to your cart on another device, you can log in to sync them.

If you have recently added products to your wishlist on another device, you can log in to sync them.

Yes, you can use the same credentials to login the App and sync your cart and wishlist across all devices for a seamless experience.

You can easily delete your account connected to the CHRONEXT App in My Account > Personal Data. Please note that your account will be deleted from all your devices and your data will be canceled.

In our CHRONEXT App, you can experience the joy of luxury watches to the maximum. Currently, the following features are available – with more to come:

• Easiest way to buy and sell luxury watches
• Alerts on price updates and delivery time updates of an item in your wishlist
• Alerts on order status details
• Price estimate of your watches

As we work with a network of over 400 international dealers, we ask for your understanding that we cannot provide any information about the country code in advance.

If you have received a CHRONEXT invoice from an external dealer, we can verify its authenticity in our system using the invoice number and the order number. Our service team will be happy to check this information for you.

In principle, only we at CHRONEXT issue official invoices. The easiest way for you to guarantee authenticity is to purchase through our online shop.